The key to understanding how IT can help the business is to understand what the business actually needs. This is usually a combination of what certain people think it needs and then, often, some completely new concepts that allow for growth and expansion. Documenting and sharing this vision is also an important part of this process and that’s where the presentation and training skills are very helpful. Often a business sees small and discrete IT projects. Part of the remit is often to prevent the delivery of another “Data Island” and to look for ways that the new system can share data with existing databases.